Emails
Anything related to receiving/sending emails
Email bounced back saying an error occurred when delivering to recipientThis article will go through the multiple reasons emails bounce back when being sent through Kolleno.
DMARC PolicyThis article will go through, what is DMARC, how it can help you and how it is setup.
Why are my emails going to spam?This article will go through the possible reasons your emails are landing in spam and how you can minimize this from happening.
Auto-forward the emails receivedSet up auto-forward on emails that would usually be received by the Kolleno platform.
Replying or forwarding an email does not contain the threadMissing the email thread with your Microsoft emails integration.
How to re-establish your email connectionIf you receive a pop up asking to reconnect your emails
Attach Credit Notes/Invoice PDFs to your manual emailsWhen sending manual emails, you can attach the credit notes and/or invoice PDFs.
How to send manual emails even if PDFs are not availableYou do not want your manual emails sendings to be blocked because your ERP is not returning the PDF.
Assigning Customer Portfolios to Email ProfilesLimit access to Email Profiles to specific Customer Portfolios.
Assigning Users to Email ProfilesLimit access to Email Profiles to specific Users.
Managing Multiple Email Profiles in KollenoSet up multiple email profiles, enabling you to connect different email accounts with distinct settings tailored to your specific needs.
Choosing an Email Signature when Composing an EmailPick the right signature depending on the situation.
Understand the Reason an Email was Assigned to a CustomerFind out the history of why an email received is present on a Customer timeline.
Microsoft Exchange: admin approvalGet your admin to approve the Kolleno app in your Microsoft tenant.
How to connect an Email Address for sending onlyIf you want to connect your inbox account only for sending, not receiving emails.
Download the actual Email Sent or ReceivedGet the original email file received in Kolleno.
How to Connect a Dummy Email Address for Testing in KollenoAdmins can connect a test inbox via Email Profiles > Select profile > Connect > Kolleno Email Account.
How Kolleno Assigns an Email to a CustomerAutomatically assigning emails to the right customer using reply chains, tags, and content analysis.
Email Link Tracking in KollenoTrack email link clicks by default to see when customers engage.
Why You Can’t Reply to Emails from onmicrosoft.comReplies to @onmicrosoft.com addresses are blocked as they aren’t monitored or customer-facing.
Troubleshooting Email Errors with Invoice PDF AttachmentsError sending invoice email due to PDF attachment issue—check ERP or contact your admin.
Will Kolleno log my reply if I was CC’d on an email sent from Kolleno?Replies from your personal business email address are logged if the Kolleno address stays in the recipients list.
Why Email Read/Unread Status May Be InaccurateEmail read status uses a 1-pixel tracker and may be wrong if images auto-load or are blocked.
Email Sending Blocked Due to Blacklisted RecipientsEmail will not send if any recipient is blacklisted; clear all recipients first.
Google Email Connection – Required ScopesScopes required to connect your Gmail account with Kolleno.
Intelligent Email Drafting with Multilingual SupportInstantly generate professional replies in multiple languages.
Difference Between Manual and Workflow Emails With BOUNCE or COMPLAINT Contacts (Custom DNS Only)Understand how manual and workflow emails handle BOUNCE/COMPLAINT contacts and how to fix blocked workflows.
Resolving Email Integration Disconnection in KollenoReconnect your email integration to restore automated communications.
Reconnecting Your Microsoft Exchange InboxReconnect your Gmail to Kolleno for sending and receiving emails.
Reconnecting Your Gmail InboxReconnect your Gmail to Kolleno for sending and receiving emails.
Reconnect Your IMAP/SMTP InboxReconnect your IMAP/SMTP to Kolleno for sending and receiving emails.
How to Send a Manual Email with Attached InvoiceManually send an email from Kolleno and attach customer invoices.
How to Manually Send an Invoice from Local Storage as an Email AttachmentThis article explains how to manually attach an invoice (or any relevant file) to an email and send it to your customer.
Email customer statement attachmentsAttach customer account statements to emails for clearer balance visibility and faster payment reconciliation.