Kolleno

This article will go through the multiple reasons emails bounce back when being sent through Kolleno.

Email bounced back saying an error occurred when delivering to recipient

This article will go through, what is DMARC, how it can help you and how it is setup.

DMARC Policy

This article will go through the possible reasons your emails are landing in spam and how you can minimize this from happening.

Why are my emails going to spam?

Set up auto-forward on emails that would usually be received by the Kolleno platform.

Auto-forward the emails received

Missing the email thread with your Microsoft emails integration.

Replying or forwarding an email does not contain the thread

If you receive a pop up asking to reconnect your emails

How to re-establish your email connection

When sending manual emails, you can attach the credit notes and/or invoice PDFs.

Attach Credit Notes/Invoice PDFs to your manual emails

You do not want your manual emails sendings to be blocked because your ERP is not returning the PDF.

How to send manual emails even if PDFs are not available

Limit access to Email Profiles to specific Customer Portfolios.

Assigning Customer Portfolios to Email Profiles

Limit access to Email Profiles to specific Users.

Assigning Users to Email Profiles

Set up multiple email profiles, enabling you to connect different email accounts with distinct settings tailored to your specific needs.

Managing Multiple Email Profiles in Kolleno

Pick the right signature depending on the situation.

Choosing an Email Signature when Composing an Email

Find out the history of why an email received is present on a Customer timeline.

Understand the Reason an Email was Assigned to a Customer

Get your admin to approve the Kolleno app in your Microsoft tenant.

Microsoft Exchange: admin approval

If you want to connect your inbox account only for sending, not receiving emails.

How to connect an Email Address for sending only

Get the original email file received in Kolleno.

Download the actual Email Sent or Received

Admins can connect a test inbox via Email Profiles > Select profile > Connect > Kolleno Email Account.

How to Connect a Dummy Email Address for Testing in Kolleno

Automatically assigning emails to the right customer using reply chains, tags, and content analysis.

How Kolleno Assigns an Email to a Customer

Track email link clicks by default to see when customers engage.

Email Link Tracking in Kolleno

Replies to @onmicrosoft.com addresses are blocked as they aren’t monitored or customer-facing.

Why You Can’t Reply to Emails from onmicrosoft.com

Error sending invoice email due to PDF attachment issue—check ERP or contact your admin.

Troubleshooting Email Errors with Invoice PDF Attachments

Replies from your personal business email address are logged if the Kolleno address stays in the recipients list.

Will Kolleno log my reply if I was CC’d on an email sent from Kolleno?

Email read status uses a 1-pixel tracker and may be wrong if images auto-load or are blocked.

Why Email Read/Unread Status May Be Inaccurate

Email will not send if any recipient is blacklisted; clear all recipients first.

Email Sending Blocked Due to Blacklisted Recipients

Scopes required to connect your Gmail account with Kolleno.

Google Email Connection – Required Scopes

Instantly generate professional replies in multiple languages.

Intelligent Email Drafting with Multilingual Support

Understand how manual and workflow emails handle BOUNCE/COMPLAINT contacts and how to fix blocked workflows.

Difference Between Manual and Workflow Emails With BOUNCE or COMPLAINT Contacts (Custom DNS Only)

Reconnect your email integration to restore automated communications.

Resolving Email Integration Disconnection in Kolleno

Reconnect your Gmail to Kolleno for sending and receiving emails.

Reconnecting Your Microsoft Exchange Inbox

Reconnecting Your Gmail Inbox

Reconnect your IMAP/SMTP to Kolleno for sending and receiving emails.

Reconnect Your IMAP/SMTP Inbox

Kolleno Support

Anything related to receiving/sending emails

Emails

Website

YouTube

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.