Yes — if the email is sent from your Kolleno-connected email address and you CC your personal business email address, any reply you send from your personal business email will be logged in Kolleno, as long as the Kolleno-connected address remains in the recipients.
Example scenario
You send an email to a customer from your Kolleno-connected address
collections@mycompany.com.You CC your personal business address
john.doe@mycompany.comon that email.Later, you reply to the customer from your
john.doe@mycompany.cominbox.As long as
collections@mycompany.comis still in the To or CC field, Kolleno will automatically log your reply under that customer’s record.
Please note: If you remove the Kolleno-connected email address from the recipients, the reply will not be captured in Kolleno.