Every email linked to a task can be answered directly from the task — there's no need to leave Kolleno or work from a separate inbox. Open the task, find the email on the timeline, and use the composer to respond.

Click Reply on the email you want to answer. You control exactly who receives your response: reply to just the original sender, or reply to everyone on the thread. The recipient fields are editable, so you can add or remove people before sending.

Your reply is sent from your connected inbox and recorded on the task timeline, so the full conversation history stays in one place for anyone working the task.

Use Forward to send an email on to someone who wasn't part of the original thread — a colleague in another department, an account manager, or an external contact. The forwarded email is also recorded on the task timeline.

Reply is the default action on an email. Other action types — such as creating a call or an internal note — are available under the More menu next to it.

To build a view that shows only incoming emails, see How to create a view with only emails received. To understand how emails are grouped into tasks in the first place, see How Emails and Events Are Grouped Into a Task.