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Replying or forwarding an email does not contain the thread
Replying or forwarding an email does not contain the thread

Missing the email thread with your Microsoft emails integration.

Kolleno Support avatar
Written by Kolleno Support
Updated over 10 months ago

If your company use Microsoft 365 / Microsoft Exchange for the emails in Kolleno, it can happen that the thread is missing from the email when you reply or forward it.

This happens because someone in your company has connected to the inbox outside of Kolleno and either:

  1. Deleted the original email you are replying or forwarding

  2. Moved the email to another folder

For the Kolleno integration to work correctly, please do not connect to the inbox other than outside Kolleno.

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