NOTE: Please ensure the email address is solely used by Kolleno. Any emails marked as read will not be transferred into the platform – we suggest creating a new email address to avoid any issues.
How to Connect Your Email
Go to Settings → Email Accounts
Select your email provider:
Gmail / Google Workspace
Microsoft 365 / Exchange
IMAP/SMTP (for other providers)
Click Connect and follow the authentication prompts
Authorise Kolleno to access your account
Verify the connection status shows Connected
Provider-Specific Notes
Microsoft 365/Exchange: A Microsoft 365 mailbox can be connected as a Personal mailbox or with RBAC application access. RBAC application access is the right choice for shared inboxes, such as ar@ or finance@ addresses. See Personal mailbox or RBAC application access: choosing how to connect Microsoft 365.
Microsoft 365 admin approval: If you see "Admin Approval Required", your IT administrator must approve the Kolleno app. See Microsoft 365: admin approval.
Gmail: For permission scope issues, see Google Email Connection – Required Scopes.
IMAP/SMTP: You'll need to enter server settings manually. See Reconnect Your IMAP/SMTP Inbox for configuration details.
Advanced Options
Multiple Email Accounts: Connect multiple emails for different teams, regions, or customer segments. See Managing Multiple Email Profiles in Kolleno.
Sending Only: Configure an email for sending without receiving replies. See How to connect an Email Address for sending only.
Testing: Use a dummy email for testing. See How to Connect a Dummy Email Address for Testing.
Troubleshooting Disconnected Emails
If your email shows "Not Connected" or "Invalid Connection," reconnect it:
Next Steps
Once connected:
Set up your email signature - How to create & add an email signature
Configure DMARC for deliverability - DMARC Policy
Enable email tracking - Email Link Tracking