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Reconnecting Your Gmail Inbox

Reconnect your Gmail to Kolleno for sending and receiving emails.

Kolleno Support avatar
Written by Kolleno Support
Updated over a week ago

Use this guide to connect or reconnect your Gmail inbox to Kolleno. A connected inbox allows you to manage all customer communications directly from the platform. If your Gmail inbox shows Not connected or Invalid connection, follow the steps below to re-establish access.

How to Reconnect Your Gmail Inbox

  1. Go to Settings > Email Accounts and locate the Gmail inbox with the connection issue.

  2. Click on the inbox to open its profile and start the reconnection process.

  3. Under Connect new inbox, select Gmail and click Sign in with Google.

  4. A warning message will appear. Type CONFIRMED and click I understand to proceed.

  5. Choose the Google account to reconnect or click Use another account to sign in manually.

  6. Grant requested permissions to allow Kolleno to restore email access.

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