When your Microsoft 365 inbox becomes disconnected or shows an invalid connection, it’s essential to reconnect promptly to ensure continuous email sending and receiving within Kolleno.
Steps to Reconnect Your Microsoft 365 Inbox
Go to Settings > Email Accounts and find the inbox flagged as Not connected or Invalid connection.
Click on the affected inbox to begin the reconnection process.
From the Connect new inbox menu, choose Microsoft 365.
Click the Connect button next to Microsoft 365 to proceed.
Email integration Settings will be displayed, chose relevant option
Follow Email Integration Settings article for more information
Complete the Microsoft sign-in process and grant all requested permissions.