Email setup
Connect email so you can send and receive customer communications, including signatures and DNS configuration.
10 articles
- Why Are My Emails Failing to Send? (Gmail/Outlook Daily Sending Limit Reached)Understand why emails stop sending after a large email blast and what your options are.
- How to create & add an email signature to your email communications?Adding or amending signatures in Kolleno is quick and easy!
- Connecting Your Email to KollenoHow to connect your email account to Kolleno for sending and receiving customer communications
- Emails sent and received via Custom DNSThis article will go through what a Custom DNS is, its benefits and how to set it up for your Kolleno system.
- What is the Kolleno Demo Email?This article will go through what the Kolleno demo email account is and how it will be used to send communications to your clients.
Microsoft 365 Mailboxes
How to connect and manage your Microsoft 365 mailboxes
- Personal mailbox or RBAC application access: choosing how to connect Microsoft 365The two ways Kolleno can connect to a Microsoft 365 mailbox, what each one needs, what breaks each one, and how to pick between them.
- For IT admins: giving Kolleno access to one shared mailbox (Microsoft 365)The PowerShell steps to scope Kolleno's access to a single mailbox using Exchange RBAC for Applications, so it cannot reach any other mailbox in your tenant.
- Action needed: reconnect Microsoft 365 mailboxes connected before 3 August 2026Microsoft is switching off Exchange Web Services on 1 October 2026. Mailboxes connected to Kolleno before 3 August 2026 need to be disconnected and reconnected once to move onto Microsoft…
- Microsoft 365: admin approvalGet your admin to approve the Kolleno app in your Microsoft tenant.
- Reconnecting Your Microsoft 365 MailboxReconnect your Gmail to Kolleno for sending and receiving emails.