In order to connect your Microsoft inbox to Kolleno to send and receive emails, please follow these steps:
Create an inbox account that is used only by Kolleno.
If it is an existing inbox account, please note that all unread emails will be marked as read and imported into Kolleno immediately.
Do NOT use that inbox outside of Kolleno
Kolleno team will provide a link for your Microsoft admin to approve the Kolleno app.
You can then go in Kolleno Settings > Emails > Connect inbox > Microsoft
You will be connecting the inbox you created in step 1. We recommend doing this in another browser or private mode to ensure that Microsoft does not try to connect your actual Microsoft user.
Please note that if you have high volumes of emails sent and received, Microsoft will have API limitations that will be a blocker. In that case, we recommend setting up Custom DNS.