Receiving and processing emails
How Kolleno handles incoming emails and assigns them to customers
6 articles
- Auto-forward the emails receivedSet up auto-forward on emails that would usually be received by the Kolleno platform.
- Replying or forwarding an email does not contain the threadMissing the email thread with your Microsoft emails integration.
- Understand the Reason an Email was Assigned to a CustomerFind out the history of why an email received is present on a Customer timeline.
- Download the actual Email Sent or ReceivedGet the original email file received in Kolleno.
- How Kolleno Assigns an Email to a CustomerAutomatically assigning emails to the right customer using reply chains, tags, and content analysis.
- Will Kolleno log my reply if I was CC’d on an email sent from Kolleno?Replies from your personal business email address are logged if the Kolleno address stays in the recipients list.