Receiving and processing emails
How Kolleno handles incoming emails and assigns them to customers
Auto-forward the emails receivedSet up auto-forward on emails that would usually be received by the Kolleno platform.
Replying or forwarding an email does not contain the threadMissing the email thread with your Microsoft emails integration.
Understand the Reason an Email was Assigned to a CustomerFind out the history of why an email received is present on a Customer timeline.
Download the actual Email Sent or ReceivedGet the original email file received in Kolleno.
How Kolleno Assigns an Email to a CustomerAutomatically assigning emails to the right customer using reply chains, tags, and content analysis.
Will Kolleno log my reply if I was CC’d on an email sent from Kolleno?Replies from your personal business email address are logged if the Kolleno address stays in the recipients list.