Stripe
Connect Stripe to Kolleno to accept card and direct debit payments via the Customer Portal, manage payment methods, and understand payouts, metadata, and refunds.
16 articles
Overview & setup
Understand how the Stripe integration works and connect your Stripe account to start taking payments in Kolleno.
How to connect my Stripe Account?Connect Stripe to allow customers to pay invoices by card directly from the Kolleno customer portal.
Understanding How Kolleno Integrates with Stripe: A Secure and Seamless Payment ExperienceGeneral overview of the Kolleno integration with Stripe.
View the related Stripe Customer IDFind out what Stripe Customer ID is the customer linked to for payment methods and Kolleno payments.
Switching from Another Provider to Automatic Stripe Payments in KollenoSwitch from your current Stripe setup to automatic payments in Kolleno in three simple steps.
How Kolleno Chooses the Stripe Account for a CustomerThis article explains how Kolleno selects the correct Stripe account when there are multiple Stripe accounts configured in the settings.
Migrating Stripe AccountsSafe process for switching your Stripe account in Kolleno while keeping customers and payment methods mapped correctly.
Payment methods
Set up and use Stripe payment methods in Kolleno, including saving cards and enabling BACS/SEPA Direct Debit.
When are Stripe Direct Debit triggered?Understand when Stripe BACS Direct Debit payments are triggered and when funds are received after an invoice due date.
Save Stripe card on paymentUse the Stripe card details for future payments.
Request Stripe BACS Direct DebitRequest support to enable Stripe BACS Direct Debit for your customers
Set up SEPA Direct Debit as Payment method for your customersStep-by-step guide to test SEPA Direct Debit payments through Kolleno once SEPA is activated.
Request Stripe SEPA Direct DebitRequest support to enable Stripe SEPA Direct Debit for your customers
Understanding SEPA Direct Debit Payment Statuses in KollenoSEPA Direct Debit payment statuses mean in Kolleno and Stripe, and how long payments take to process.
Configuration, reporting & troubleshooting
Stripe configuration details, metadata, surcharges, payout/deposit behaviour, and refunds or reconciliation edge cases.
Metadata Fields Pushed to Stripe by KollenoWhere to find metadata fields, how to set them up and what they mean
Why the Stripe ACP Fee Doesn’t Appear in the ERP DepositACP fees are deducted from the next payout, not the current one, so they won’t show in the ERP deposit.
Stripe with InterPayments on Kolleno to handle surchargesConnect Stripe and InterPayments to automatically calculate compliant credit-card surcharges.
Refund of Stripe Payments in Kolleno (with NetSuite)Understanding Invoice Payments and Refunds When Using Stripe with Kolleno