When a Stripe payout lands in your bank, Kolleno reconciles it back to the individual payments that made it up. Normally it does this by matching the payout to the payments Kolleno already has on record.
Payments made outside Kolleno
Sometimes a payout includes payments that were not taken through Kolleno — for example a payment recorded directly in your accounting system (such as NetSuite) and then synced into Kolleno. Because Kolleno did not take these payments itself, the normal match cannot find them.
For these cases, Kolleno can fall back to matching on the Stripe charge reference that comes across with the synced payment. Once your account is set up for this, those payouts reconcile automatically, even though the payments originated in your ERP.
Good to know
This is a fallback — it is only used when the normal payout match cannot be made. It does not change how everyday reconciliation works.
It is mainly relevant if some of your payments are recorded in your ERP (e.g. NetSuite) or arrive through a custom data feed rather than being taken in Kolleno.
Need this enabled?
This is an account-level setting managed by Kolleno. If your Stripe payouts are not reconciling because some payments were created outside Kolleno, please contact support and they will configure it for you. Please mention the config code payout_stripe_charge_id_source_original_data_key.