When Stripe payments are processed through the Kolleno Customer Portal, Xero requires a specific account setup to correctly recognize and reconcile those payments.
If this setup is incomplete, you may see paid payments in Kolleno while invoices remain unpaid in Xero.
Supported Xero Account Types in Kolleno
When configuring Stripe payment reconciliation for Xero in Kolleno, the following account types are supported.
Undeposited Funds
Undeposited Funds is a holding account used to record customer payments before they are reconciled to a bank account.
Configure Stripe Account Mapping in Kolleno
Log in to Kolleno
Go to Settings → Payments→ Stripe -> Manage Stripe Accounts
Locate the stripe account you want to setup reconciliation on
Select Reconciliation from the drop down
Select the Currency
Setup the Undeposited funds account
This ensures that Stripe payments are sent to Xero correctly and can be reconciled
Related Articles
For more information on managing your Xero integration, please refer to the rest of our articles in the
Xero Integration collection