When a workflow sends an email on your behalf, it can automatically include an email signature. The signature that gets included is determined by the Email Profile configured on the workflow's email node, and whether the signature is actually included depends on your Template settings.
How It Works
1. Email Profile Selection
Each "Send Email" node in your workflow is linked to an Email Profile. The Email Profile determines:
Which email account sends the email
Which signature is available for inclusion
2. Default Signature
Each Email Profile can have multiple signatures, but only one signature can be marked as the default. When a workflow sends an email:
The system automatically uses the default signature from the selected Email Profile.
If no default signature is set for the Email Profile, no signature will be included.
3. Template Controls Inclusion
Even if a default signature exists, it will only be added to the email if the "Include Signature" option is enabled on the template used by the workflow.
Template Setting | Default Signature Set | Outcome |
Include Signature: ✅ On | ✅ Yes | Signature is added to email |
Include Signature: ✅ On | ❌ No | No signature added |
Include Signature: ❌ Off | ✅ Yes | No signature added |
Include Signature: ❌ Off | ❌ No | No signature added |
Setting Up Signatures for Workflows
Step 1: Create a Signature
Navigate to Settings > Email Profiles
Select the Email Profile you want to use with your workflow
Go to the Signatures section
Create a new signature or edit an existing one
Learn more:
Step 2: Set as Default
In the Signatures section of your Email Profile
Mark your preferred signature as the Default
Only one signature per Email Profile can be the default
Learn more:
Step 3: Configure Your Template
Go to Templates and select or create the template for your workflow
Enable the "Include Signature" toggle
Save the template
Learn more:
Step 4: Link to Your Workflow
Open your workflow in the Workflow Builder
Select your "Send Email" node
Ensure the correct Email Profile is selected
Choose your template with the signature setting enabled
Learn more:
Frequently Asked Questions
Can I use different signatures for different workflow emails?
Yes! Create multiple Email Profiles with different default signatures, then assign the appropriate Email Profile to each workflow email node.
Why isn't my signature appearing in workflow emails?
Your Email Profile has a signature marked as default
Your template has "Include Signature" enabled
The correct Email Profile is selected on your workflow's email node
Can I preview the signature before the email is sent?
Yes, use the template preview feature to see how your email will look with the signature included.
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For more information on managing your email workflows, explore our Workflows collection.