When a customer pays multiple invoices in one go through Kolleno, the payment is normally pushed to NetSuite as a single record. For some companies, however, NetSuite requires payments to be recorded separately.
For example, one payment record per subsidiary when a customer's invoices span multiple subsidiaries.
With payment splitting is enabled, Kolleno automatically breaks that single payment into the correct number of separate NetSuite payment records based on a field of your choosing most commonly subsidiary.
This happens entirely in the background. From the customer's perspective, nothing changes they still make one payment. It is only on the NetSuite side that the payment is recorded as separate entries.
Example
A customer pays three invoices in one payment. Two belong to Subsidiary A and one belongs to Subsidiary B. With payment splitting enabled, Kolleno pushes two separate payment records to NetSuite:
One payment covering the two Subsidiary A invoices
One payment covering the one Subsidiary B invoice
Each NetSuite payment record is tagged with the correct subsidiary value automatically.
How to request this from support
Payment splitting is configured by the Kolleno team on your behalf. To get set up, contact support and provide the following:
Confirm you are using NetSuite and that your invoices are being synced from NetSuite into Kolleno.
Confirm which field to split by — in most cases this is subsidiary. Let us know the name of the field as it appears in your NetSuite invoice data.
Provide the NetSuite field ID for the field on the customer payment record where the split value should be written (e.g. the subsidiary field ID on the payment object). Your NetSuite administrator will be able to confirm this.
Important: For splitting to work correctly, the field you want to split by must be populated on all invoices in your account. If any invoices are missing this value, splitting will be skipped for that payment and it will be pushed as a single record instead.