If you run multiple NetSuite subsidiaries, customer payments created via Kolleno Reconciliation can sometimes fail to push to NetSuite because the customer's primary subsidiary doesn't match the bank account's subsidiary. Normally, your finance team has to clear these manually.
Kolleno can do this for you. When a push fails for this reason, Kolleno will quietly retry against the customer's other subsidiaries until one is accepted.
This setting is off by default. Contact Support to enable it.
Your options
Off — failed payments stay failed and need manual fixing.
On for all bank accounts — Kolleno retries on every subsidiary mismatch, regardless of which bank account the payment is going into. The usual choice.
On for specific bank accounts only — Kolleno only retries for the bank accounts you nominate. Give Support the NetSuite internal IDs of those accounts.
When to ask Support
Get in touch if you have multiple NetSuite subsidiaries and see payments regularly failing because the customer is linked to a different subsidiary than the bank account.
If you only run one subsidiary, you don't need this.
What to send Support
Which option you want.
If "specific bank accounts": the NetSuite internal IDs of those accounts (your NetSuite admin can find these in the Chart of Accounts).
Support will turn it on and confirm. From then on, retries happen automatically.