At Kolleno, we simplify your NetSuite payment synchronization even when one payment covers multiple customers.
Scenario:
If a single payment includes invoices belonging to different customers — for example, linked customers within a Customer Group — Kolleno automatically manages the complexity for you.
How It Works:
Kolleno splits the payment into multiple Customer Payments in NetSuite.
Each Customer Payment is created separately for the relevant customer.
The payment amount is allocated only to that customer's invoices.
This ensures NetSuite's customer records and balances stay accurate and fully reconciled.
Example:
A bank payment covers:
Invoice A (Customer Alpha)
Invoice B (Customer Beta)
→ Kolleno will create:
One Customer Payment for Alpha (allocated to Invoice A)
One Customer Payment for Beta (allocated to Invoice B)
Important:
Kolleno will not create a single payment across multiple customers in NetSuite (NetSuite does not allow that natively).
Customer Groups in Kolleno help automate the matching but each customer remains financially separate in NetSuite.