QuickBooks links each payment to a single customer. When your payment covers invoices from different customers, Kolleno splits it to match QuickBooks requirements.
How It Works
Kolleno automatically:
Splits the payment by customer amount
Creates individual payment records in QuickBooks
Applies each payment to the correct customer's invoices
Links all QuickBooks payment IDs back to your original Kolleno payment
Example Scenario
Payment received: $1,000
Covers:
Invoice A: $600 (Customer X)
Invoice B: $400 (Customer Y)
In QuickBooks:
Payment 1: $600 → Customer X → Invoice A
Payment 2: $400 → Customer Y → Invoice B
In Kolleno:
Single $1,000 payment record with both QuickBooks payment IDs stored
Reconciliation
Your payout reconciliation works normally. Kolleno tracks the split payments as one transaction, ensuring your reports match your actual payouts.
Error Handling
If an error occurs during sync:
Successfully created payments are preserved in QuickBooks
The error is logged for review
Retrying skips already-processed customers
No duplicate payments are created
Additional Articles
For more information on managing your QuickBooks integration, please refer to our QuickBooks Integration Collection.