By default, Kolleno syncs all customers linked to your enabled subsidiaries in NetSuite. However, if you’d like to restrict synchronization to only those customers whose primary subsidiary matches your enabled subsidiaries, we can enable a feature for that.
What this feature does
When activated, Kolleno will only synchronize customers from NetSuite where their primary subsidiary is one of your enabled subsidiaries for the given Kolleno instance. This helps reduce noise and ensures your data is limited to the customers you manage centrally.
How to activate it
Contact Kolleno Support and request activation of the following feature flag: netsuite_sync_only_primary_subsidiary_customers
Our team will enable it for your account and confirm once the change is live.