When a customer emails a remittance advice file, Kolleno automatically:
Detects and uploads the remittance file to your Remittances section
Creates a Promise to Pay for the invoices listed in the file
Pre-fills suggested matches when you reconcile the bank payment
This automation saves time and ensures accurate payment matching without manual data entry.
How It Works
Step 1 – Customer Sends Remittance via Email
When a customer sends an email to Kolleno with a remittance file attached (CSV, Excel, or PDF), the system automatically:
Scans the attachment for invoice references and amounts
Uploads the file to the Remittances section
Identifies invoices that match your ERP records
The remittance file appears in Remittances without any manual upload required.
Step 2 – Promise to Pay Is Created
Kolleno's AI reads the remittance file and automatically generates a draft Promise to Pay for the invoices listed.
This Promise to Pay:
Links to the specific invoices mentioned in the file
Appears in Collector Tasks and on the Customer Timeline
Requires your approval before becoming active
You can Approve or Decline the Promise to Pay directly from the timeline.
Step 3 – Suggested Match Is Pre-Filled
When you go to reconcile the bank payment:
Navigate to Bank Transactions
Select the payment transaction
The Suggested Match section will automatically show:
The invoices from the remittance file
The reason for the suggestion (e.g., "Full Reference Match" or "Smart Match")
You can also:
Click Select Remittance to manually choose the uploaded remittance file
Use Find Match if you need to adjust the selection
Related Articles
How to Match One Payment to Multiple Invoices Using Remittance – Step-by-step guide for manual remittance matching
Promise to Pay from Remittance Files – How AI creates Promises to Pay from remittances
How Suggested Matches Are Determined – Learn about Kolleno's matching logic
How to Match a Single Payment to a Single Invoice – Basic payment matching workflow