Kolleno’s AI saves you the effort of manually tracking customer payment commitments. It automatically scans inbound emails, identifies when a customer mentions a payment that is on the way, and creates a Promise to Pay for you, with an expected payment date.
How It Works
AI detects and creates Promises to Pay
Kolleno’s AI analyses all inbound customer emails using OpenAI’s language model. When it detects wording that suggests a customer intends to make a payment — for example, “We’ll settle this by Friday” — it automatically creates a Promise to Pay record linked to the correct invoice.
Automatic date assignment
If the AI recognises a specific date or timeframe (e.g. “by next Tuesday”), it will set that as the expected payment date.
If no clear date is mentioned, Kolleno assumes payment is expected within 7 days by default.
Simple review process
Every AI-generated Promise to Pay starts in Draft status so you can easily review it:
Approve → it becomes Active and is added to the customer’s timeline.
Decline → it’s removed automatically.
Timeline visibility
Once approved, the Promise to Pay appears on the invoice timeline, along with the original email context — giving your team a full view of what was agreed and when payment is expected.
If you ever need to trace which email triggered an approved Promise-to-Pay, you can copy the Email Received ID and search for it in the timeline after approval
Why It’s Useful
With AI handling the detection and creation of Promises to Pay:
You never miss a customer’s commitment hidden in email threads
Expected payment dates are automatically tracked
Your team can focus on higher-value tasks instead of manual inbox checks