You can track the progress of Promise to Pay commitments in Kolleno by viewing their status on the customer timeline. This helps you stay on top of which promises are still active, which have been fulfilled, and which were missed or cancelled.
Available Statuses Explained:
Active (
PROMISE_TO_PAY_ACTIVE_STATUS)The promise is currently active and awaiting fulfillment.
Paid (
PROMISE_TO_PAY_PAID_STATUS)The promised amount has been paid in full.
Missed (
PROMISE_TO_PAY_MISSED_STATUS)The due date has passed and the promised payment was not made.
Cancelled (
PROMISE_TO_PAY_CANCELLED_STATUS)The promise was manually cancelled before being fulfilled.
You can view these statuses on the customer timeline, giving your team full visibility into the lifecycle of each Promise to Pay.
