Kolleno Support can create promises to pay by uploading a CSV file that links invoices to promised payment dates.
Each row in your CSV represents one invoice and one promise to pay.
Once processed, the promises will appear in your Kolleno dashboard and can be tracked for forecasting and collections.
CSV File Requirements
Your CSV must include at least:
Invoice identifier - The invoice reference or source ID
Due date - The promised payment date
Optional:
Comment - Additional notes about the promise to pay
Invoice Matching Method
You must tell Support how invoices should be matched:
ref - Matches the invoice reference
source_id - Matches the source ID
The values in your CSV must exactly match the selected field.
Supported Date Formats
Use any of the following formats:
YYYY-MM-DD(e.g., 2024-12-31)DD/MM/YYYY(e.g., 31/12/2024)MM/DD/YYYY(e.g., 12/31/2024)DD-MM-YYYY(e.g., 31-12-2024)YYYY/MM/DD(e.g., 2024/12/31)
Grouping Options
You can choose how promises are created:
Grouped - Invoices with the same customer and due date are combined into one promise to pay
Not grouped- Each invoice gets its own promise to pay
Clearly state your preference when contacting Support.
What to Send to Kolleno Support
Send an email to Kolleno Support with the subject:
“Bulk Promises to Pay CSV Upload Request”Include the following details in your email:
Your Kolleno dashboard URL
CSV file attached
Containing invoice identifiers, due dates, and optional commentsGrouping preference
Grouped or not grouped
If the request applies to multiple Kolleno instances, include the dashboard URL for each instance where the upload should be completed.
Important Notes
This import is done manually by the Kolleno team. Please limit the number of requests.
Kolleno will aim to process the file as soon as possible, but no timing guarantees can be made.
Ensure CSV files are UTF-8 encoded, use commas for column separation, and enclose values containing commas or special characters in double quotes.
File Size Limit
Maximum of 2,000 invoice rows per CSV
Split larger files before sending