Skip to main content

Incorrect Contacts Report

Find and fix missing contact details for existing customers.

Kolleno Support avatar
Written by Kolleno Support
Updated this week

Keep your customer contact details clean and complete with the Incorrect Contacts Report. It helps you quickly find missing or incomplete contact information so you can stay on top of your communication and keep your database tidy. You can find it in the "Customer Insights" reports group.

Note: This report only shows contacts with some information saved—it does not include customers who have no contact details at all.


What You’ll See in the Report

Each row in the report shows a customer and their contact details, including:

  • Customer – Name of the customer (click to view their timeline)

  • Owner – Team member responsible for the customer

  • First Name / Last Name – The contact’s name

  • Email Address – The contact’s email

  • Phone Numbers – All listed numbers for that contact

  • Primary Contact – Shows if this is the main point of contact

  • Contact Status – Active or inactive

  • Missing Info Columns – Easy-to-read "True/False" flags showing if anything is missing (name, email, phone)


How to Use It

  • Spot what’s missing: Look for rows that say “True” in the missing info columns (e.g., “Email Missing”).

  • Tackle the most important first: Start with primary and active contacts.

  • Take action:

    • Add missing names, phone numbers, or emails

    • Check if contacts are still active

    • Confirm that your primary contacts are set correctly


Filter the Report

You can narrow down the results by:

  • Whether chasing is paused

  • A specific time period

  • Any custom filters you choose


Tips to Keep Your Data Clean

  • Run this report often

  • Fill in any missing contact info quickly

  • Make sure your primary contacts are complete

  • Regularly check that phone numbers and emails are current


Need Help?

If you're unsure about anything in the report or need help updating contacts, reach out to your system administrator or the Kolleno support team.

Did this answer your question?