Keep your customer contact details clean and complete with the Incorrect Contacts Report. It helps you quickly find missing or incomplete contact information so you can stay on top of your communication and keep your database tidy. You can find it in the "Customer Insights" reports group.
Note: This report only shows contacts with some information saved—it does not include customers who have no contact details at all.
What You’ll See in the Report
Each row in the report shows a customer and their contact details, including:
Customer – Name of the customer (click to view their timeline)
Owner – Team member responsible for the customer
First Name / Last Name – The contact’s name
Email Address – The contact’s email
Phone Numbers – All listed numbers for that contact
Primary Contact – Shows if this is the main point of contact
Contact Status – Active or inactive
Missing Info Columns – Easy-to-read "True/False" flags showing if anything is missing (name, email, phone)
How to Use It
Spot what’s missing: Look for rows that say “True” in the missing info columns (e.g., “Email Missing”).
Tackle the most important first: Start with primary and active contacts.
Take action:
Add missing names, phone numbers, or emails
Check if contacts are still active
Confirm that your primary contacts are set correctly
Filter the Report
You can narrow down the results by:
Whether chasing is paused
A specific time period
Any custom filters you choose
Tips to Keep Your Data Clean
Run this report often
Fill in any missing contact info quickly
Make sure your primary contacts are complete
Regularly check that phone numbers and emails are current
Need Help?
If you're unsure about anything in the report or need help updating contacts, reach out to your system administrator or the Kolleno support team.