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Bounced Emails Report

Easily identify and track bounced customer emails with details on dates and counts.

Kolleno Support avatar
Written by Kolleno Support
Updated over 4 weeks ago

The Bounced Emails Report is part of the Contacts category. When an email is bounced it means the recipient’s mail server rejected it due to an error.

This report's purpose is to help you quickly identify customers whose emails are not being delivered successfully.

This report provides:

  1. The email address that bounced.

  2. The associated contact and customer name.

  3. The date of the last bounced email.

  4. The total number of bounced emails.

How to Access the Bounced Emails Report

  1. From your navigation menu, go to Reports -> Contacts.

  2. Select Bounced Emails Report.

    • You will see it listed alongside other reports such as Incorrect Contacts

How to Download or Email the Report

  1. Once in the Bounced Emails Report, click Download to export the file.

  2. Alternatively, click Email to send the report directly to your inbox.

Example of the Report

This gives you both visibility and traceability into communication issues with your customers.

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