Overview
The Email Engagement Report provides a complete breakdown of email activity for a selected time period. It includes both automated and manual communications and is designed for operational review and reporting.
You can use this report to:
Monitor email delivery and bounce rates
Track customer engagement through reads and clicks
Validate that automated reminders are being sent and opened
Support internal and external reporting requirements
How to Access the Report
Go to Reports.
Select Contacts.
Click Download on the Email Engagement Report card.
Select desired date range for the report generation.
You will be notified via email after the file is ready for download.
What the Report Includes
Each row represents a single email sent and includes the following fields:
Date Sent: When the email was sent
Date Delivered: When the email was successfully delivered
Date Bounced: When the email bounced, if applicable
Date Read: When the email was opened
Date Clicked: When a link was clicked
Communication Type: Automated or manual
Sent By: User or system that sent the email
Template: Email template used
Customer: Recipient customer
Subject: Email subject line
Status: Final email status (Delivered, Read, Bounced)
Date Range and Report Scope
The report is generated for a selected date period.
All emails sent within that period are included.
Engagement events may occur after the send date but are still reflected in the report.