GoCardless
What currencies does Kolleno support with GoCardless?
Connect your GoCardless account
Import existing GoCardless mandatesLearn how to import customers and mandates from GoCardless into Kolleno and match them using smart suggestions.
Configure automatic payments with GoCardless
Reconcile your GoCardless payments
Manage the GoCardless mandates
Manually charge with card on file
GoCardless status says “Active” but “Pending” on KollenoThis article will go through where to check if a GoCardless status is active or pending in GoCardless.
GoCardless payment says charged but Kolleno did not updateThis article will go through how to troubleshoot if GoCardless has charged a payment but it has not yet updated in your Kolleno system.
Refund with GoCardless is not working
Invoices statuses with GoCardlessUnderstand what the statuses' Payment Scheduled' and 'Paid Pending Confirmation 'mean in the context of GoCardless.
GoCardless mandate remains in PENDING statusThis article highlights the situations when you would need to make a payment to change the status of the bank account manadate.
View the related GoCardless Customer IDFind out what GoCardless Customer ID is the customer linked to for payment methods and Kolleno payments.
Requesting Bulk GoCardless Subscription Cancellations via KollenoCancel GoCardless subscriptions before enabling auto-payments to avoid duplicate charges.
One-Time GoCardless Customer ID Bulk ImportKolleno can assist with a one-time bulk import of GoCardless customer IDs using a CSV file.
GoCardless Pre-Filling the Wrong Customer Details When Creating a MandateGoCardless may pre-fill the wrong customer details if the customer ID mapping in Kolleno is incorrect.
What GoCardless Customer ID Does Kolleno Use?The relationship between GoCardless and Kolleno regarding Customer and Mandate IDs.
Why Direct Debit Payments Still Process When “Exclude from Automatic Charging” Is EnabledDirect Debit payment may still be scheduled after enabling - Exclude from automatic charging