GoCardless
18 articles
- What currencies does Kolleno support with GoCardless?
- Connect your GoCardless account
- Import existing GoCardless mandatesLearn how to import customers and mandates from GoCardless into Kolleno and match them using smart suggestions.
- Configure automatic payments with GoCardless
- Reconcile your GoCardless payments
- Manage the GoCardless mandates
- Manually charge with card on file
- GoCardless status says “Active” but “Pending” on KollenoThis article will go through where to check if a GoCardless status is active or pending in GoCardless.
- GoCardless payment says charged but Kolleno did not updateThis article will go through how to troubleshoot if GoCardless has charged a payment but it has not yet updated in your Kolleno system.
- Refund with GoCardless is not working
- Invoices statuses with GoCardlessUnderstand what the statuses' Payment Scheduled' and 'Paid Pending Confirmation 'mean in the context of GoCardless.
- GoCardless mandate remains in PENDING statusThis article highlights the situations when you would need to make a payment to change the status of the bank account manadate.
- View the related GoCardless Customer IDFind out what GoCardless Customer ID is the customer linked to for payment methods and Kolleno payments.
- Requesting Bulk GoCardless Subscription Cancellations via KollenoCancel GoCardless subscriptions before enabling auto-payments to avoid duplicate charges.
- One-Time GoCardless Customer ID Bulk ImportKolleno can assist with a one-time bulk import of GoCardless customer IDs using a CSV file.
- GoCardless Pre-Filling the Wrong Customer Details When Creating a MandateGoCardless may pre-fill the wrong customer details if the customer ID mapping in Kolleno is incorrect.
- What GoCardless Customer ID Does Kolleno Use?The relationship between GoCardless and Kolleno regarding Customer and Mandate IDs.
- Why Direct Debit Payments Still Process When “Exclude from Automatic Charging” Is EnabledDirect Debit payment may still be scheduled after enabling - Exclude from automatic charging