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GoCardless mandate remains in PENDING status
GoCardless mandate remains in PENDING status

This article highlights the situations when you would need to make a payment to change the status of the bank account manadate.

Kolleno Support avatar
Written by Kolleno Support
Updated over 5 months ago

If your customer adds a bank account mandate via the Kolleno GoCardless integration, you will first need to make a payment to change its status, as per GoCardless documentation:

Please note that SEPA, Becs, Becs NZ, PAD and ACH mandates are only set up when the first payment is due to be processed

Source: https://hub.gocardless.com/s/article/Mandate-statuses

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