When an invoice is deleted in NetSuite, Kolleno cannot remove it due to system limitations. Instead, the invoice remains visible in Kolleno but is automatically marked as Closed.
How deleted invoices behave in Kolleno
Kolleno does not delete invoices.
If you delete an invoice in NetSuite:
The invoice will still appear in Kolleno
Its status in Kolleno will change to Closed
This behaviour ensures data consistency and avoids removing financial records from Kolleno.
Recommended action
Instead of deleting invoices in NetSuite, we strongly recommend:
Close the invoice, or
Void the invoice
These actions maintain a clear and compliant financial audit trail while ensuring Kolleno stays in sync correctly.
In addition to technical limitations from NetSuite to notify Kolleno of deleted invoices, deleting an invoice is generally considered bad accounting practice for several reasons:
Record Integrity: An invoice is an official record of a transaction. Deleting it can compromise the integrity of financial records.
Audit Trails: Accounting requires a clear audit trail. Deleting invoices disrupts this, making it difficult to trace transactions.
Regulatory Compliance: Many jurisdictions require businesses to maintain accurate financial records for a specified period. Deleting invoices can lead to non-compliance with these regulations.
Fraud Risk: Deleting invoices can be a sign of fraudulent activity or an attempt to hide errors or mismanagement.
Inaccurate Financial Reporting: Removing invoices can lead to inaccurate financial statements, affecting budgeting, forecasting, and business decision-making.