Kolleno does not automatically recognise which invoices are intercompany. When using NetSuite, intercompany invoices may be generated between subsidiaries of the same group. These invoices are purely internal and do not represent true external receivables, so they should not be imported into Kolleno.
To prevent this, clients need to provide Kolleno with the customer URLs in NetSuite that correspond to their intercompany accounts. Once received, Kolleno will configure the backend to exclude these accounts, ensuring only genuine customer invoices are imported.
Steps
Identify intercompany customers in NetSuite who generate intercompany invoices.
Copy the customer URLs for each of these customers in NetSuite.
Example: https://app.kolleno.com/customers/timeline/
<customer_id>
Send the customer URLs to the Kolleno Support Team via your usual support channel (support portal).
Our Support Team will configure the backend so that these customers (and their invoices) are excluded from imports.
Important:
This process applies only to NetSuite.
If intercompany invoices are not excluded, they may appear in your Kolleno platform, which can lead to inaccurate reporting and unnecessary actions.