If you've connected your bank account via Yapily Open Banking and notice that transactions are not appearing in Kolleno's Reconciliation, our Support team can help resolve the synchronization issue by triggering a manual sync.
When this is recommended
Contact support@kolleno.com if you notice any of these issues with your Yapily Open Banking connection:
Missing transactions that appear in your bank but not in Kolleno
Date range gaps in your transaction history
Balance discrepancies between your bank and Kolleno
How Support Will Help
Our Support team will:
Verify the synchronization issue by checking your bank connection status
Manually trigger a data resync for the affected period
Pull the missing transaction data into Kolleno's reconciliation system
Confirm when the sync is complete so you can proceed with reconciliation
For more information on Open Banking and reconciliation, please refer to the rest of our articles in the Reconciliation Collection.