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Charge Card or Direct Debit on File

Process saved payment methods and apply surcharges

Kolleno Support avatar
Written by Kolleno Support
Updated this week

Overview

You can collect payments from customers using saved card or direct debit methods via the Charge Now section. If a preferred payment method is saved, it will be pre-selected automatically in the customers' portal — but you can choose from any available method if needed.

Applying Card Payment Surcharges

You can enable surcharge settings that allow Kolleno to apply card surcharges via Interpayments, based on card type and local regulations.

To activate surcharges:

  1. Go to Customer Hub → Configuration → Payment Methods

  2. Toggle “Activate Surcharge” to ON

Once enabled, surcharges will be automatically displayed in the Charge Now section during payment processing.

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