The Activate surcharge setting lets Kolleno add a payment fee (surcharge) to card transactions.
When enabled, Kolleno automatically calculates the allowed surcharge for each payment based on the customer’s card type and local regulations. The fee is then added to the customer’s payment. This is handled via our payments partner (Interpayments), so surcharges always comply with local laws and card network rules.
The surcharge appears as a separate line item on the invoice or payment summary, helping you recover processing costs.
Important: The Activate surcharge toggle will only appear if your company account has surcharging enabled. This company-level setting (“adding surcharge to payments”) must be turned on by the Kolleno support team. If you do not see the Activate surcharge option, contact your Kolleno account manager to enable it.
Activate surcharge for a customer
To turn on surcharging for a specific customer, follow these steps:
In Kolleno, go to the Customers section from the left menu.
Click on the name of the customer you want to update (e.g. Kino Energy).
At the top of the Customer Hub, select the Configuration tab.
In the Configuration menu, on the left, click on Payment Methods.
Find the Activate surcharge setting. Click on the toggle switch to turn it on. Once enabled, future card payments by this customer will include the surcharge.
How the surcharge appears to the customer
When the customer pays an invoice, the surcharge is shown on the payment screen. Kolleno clearly displays the extra fee as an additional line. This transparency helps ensure compliance and avoids confusion about the fee.