When customers make payments via Kolleno (e.g. through the customer portal or automatic card charging), Kolleno helps you automatically sync this activity to Microsoft Dynamics 365 Business Central. This includes both the payment itself and any processing fee surcharges passed to the customer.
Let’s break down how this works:
✅ 1. Payment is Automatically Posted to Business Central
When a customer pays an invoice using Kolleno (via Stripe, GoCardless, Adyen, etc.):
The net payment amount (excluding any surcharge) is automatically posted to Business Central.
It appears under the Customer Ledger Entries for the relevant customer.
📸 Example:
In the screenshot below, invoice 103241 for GBP 3,117.12 was paid by the customer. The same amount is posted as a payment to Customer C00030 in Business Central:
💸 2. Surcharge Fees Are Posted Separately to the General Ledger
If you’ve enabled surcharge fees in Kolleno (see here), Kolleno also push esthese charges to Business Central.
Here’s how:
The surcharge paid by the customer is posted to the General Ledger Entries.
The entry goes to the Processing Fees G/L Account configured in your Kolleno reconciliation settings. See setup process here.
This allows you to track all surcharge income from your customers.
📸 Example:
In this screenshot, a GBP 68.72 surcharge fee was automatically posted to the KOLLENO FEES account:
🧾 3. PSP Fees Are Also Accounted For
When Stripe or other payment service providers (PSPs) confirm a payout to your business, they provide their own processing fee details. Kolleno will also:
Automatically post this actual PSP fee (e.g., Stripe’s charge) to the same Processing Fees G/L Account.
This means:
You can see both the processing fees charged to customers (surcharge income), and
The processing fees charged to you by your PSP (business expense) …all tracked neatly in one place.
🎯 Summary
Event | Posted To | Purpose |
Customer pays invoice | Customer Ledger Entries | Recognizes customer payment |
Customer pays a surcharge fee | General Ledger Entries | Tracks surcharge income |
Stripe/PSP charges a fee to you | General Ledger Entries | Tracks your business expense |
This provides full visibility and automation for your accounts receivable and fee management, without manual entry in Business Central.