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Auto-charge payment method
Auto-charge payment method

Understand how to set the auto-charge payment method on file between Auto detect,

Ron Danenberg avatar
Written by Ron Danenberg
Updated over a week ago

When you go to the Customer Hub (ie. select a customer) -> Configuration -> Payment Methods, you will have the following options:

  • NO AUTO-CHARGE: even if there are payment methods on file, the customer will not get auto-charged.

  • AUTO-DETECT: Kolleno will automatically choose the latest valid payment method added.

  • CARD: Kolleno will only choose a valid card on file. If there are no cards, no auto-charge will happen.

  • DIRECT DEBIT: Kolleno will only choose a valid direct debit (bank account) on file. If there are no direct debits, no auto-charge will happen.

Please note that the customer is charged on the day of the invoice due date. In case of Direct Debit, it is triggered a few days in advance for the payment to get debited on the day of the invoice due date.

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