Quick Guide
To connect a phone number: Settings → Phone Numbers → Redirections → Configure → Add your redirect number → Save
Automatic recording of all incoming and outgoing calls
Call redirection to your mobile or landline
Call logs and history in Kolleno
How It Works
When customers call your Kolleno phone number:
The call is automatically recorded
The call is forwarded to your redirect number
Call logs appear in Kolleno alongside customer records
You can review recordings and transcripts later
Amazon Connect Integration
For advanced calling features, Kolleno integrates with Amazon Connect for enhanced call management.
Setup:
Using Amazon Connect:
Manual Call Logging
Made a call outside the platform? Log it manually to keep records complete.
Phone Number Verification
Verify customer phone numbers to determine if they're mobile or landline before calling.
UK Regulatory Requirements
If you're using a UK phone number, review compliance requirements.