You can easily verify phone numbers directly in Kolleno to ensure accuracy before using them for communication.
Phone numbers you add or edit in Kolleno are checked as soon as you enter them.
Phone numbers imported from your ERP, your accounting platform or a CSV file are checked automatically in the background shortly after the import, provided Kolleno knows their country prefix (see Phone number for text message (SMS) is marked as invalid). If your ERP already says whether a number is mobile or landline, Kolleno uses that instead.
Steps to Verify a Phone Number
Step 1:
Navigate to Customers -> Select a customer -> Open full Customer Profile page.
Step 2:
Select the “...” (three dots) next to the contact and click Edit or use “+ Add Contact” to create a new one.
Step 3:
If valid, Kolleno will confirm the number type and display a “Verified” status.
If invalid, you’ll see a red error message prompting to double-check the number.
Step 4:
Once verified, click Save contact to store the validated phone number.
