Where your statements come from
Kolleno can either generate your customer statements itself, or pull them straight from NetSuite. If your account is set to use NetSuite as the statement source, the PDF your customers receive is rendered by NetSuite so it looks and reads exactly like a statement printed from NetSuite.
What the Open Items Statement now shows
For NetSuite-sourced accounts, the Open Items Statement (PDF) now includes every open transaction on the account:
Open invoices
Unapplied credit memos
Unapplied payments
Journals
Settled and closed transactions are left out, so the closing balance matches the customer's actual outstanding amount.
Previously, this statement listed open invoices only — which meant credit memos, unapplied payments, and journals were missing, and the balance could appear higher than it really was.
How it compares to the Transactions Statement
Statement Type | What It Includes | Best For |
Open Items Statement | Open transactions only invoices, credit memos, payments, journals | Monthly statements showing only what is currently outstanding |
Transactions Statement | All activity in the period open and closed with a running balance | A full account history for a specific date range |
This update applies to the PDF version only. The Excel (XLSX) version of the Open Items Statement is still produced by Kolleno as an aging breakdown of open invoices — the two formats will not match line for line.
Where to use it
The Open Items Statement (PDF) can be selected anywhere statements are generated in Kolleno:
Email Templates
Go to your email template settings
Scroll to the Statement attachments section
Click the Statement type dropdown
Select Open Items Statement (PDF)
Save the template
Customer Page
Download the statement directly from a customer's profile, or attach it when composing an email from within Kolleno.
Customer Portal
Your customers can download the Open Items Statement themselves directly from the Customer Portal.