Share a direct link to a specific email on a customer’s timeline.
From the timeline
Open the customer’s Timeline and click
Expandon the email.
Click Copy deep link in the Email content modal.
Paste the link wherever you need it.
When someone opens the link, they land on the customer’s timeline and the email opens automatically. They must be logged into Kolleno and have access to that customer.
Use in workflow API nodes
To include a deep link in an API call node (e.g. send it to an external system), build the URL using smart fields. Replace https://app.kolleno.com with your Kolleno URL if you use a custom domain.
Email received (workflow triggered on a received email):
https://app.kolleno.com/customers/timeline/{{customer.id}}/{{customer.company_id}}/?emailId={{email_received.id}}&emailType=received
Email sent (workflow triggered on a sent email):
https://app.kolleno.com/customers/timeline/{{customer.id}}/{{customer.company_id}}/?emailId={{email_sent.id}}&emailType=sent
Part | Smart field / value |
Customer ID |
|
Company ID |
|
Email ID |
|
Email type |
|
Example API body (email received workflow):
{
"email_deep_link": "https://app.kolleno.com/customers/timeline/{{customer.id}}/{{customer.company_id}}/?emailId={{email_received.id}}&emailType=received"
}