If you need to change the scheduled time for tasks across multiple workflows (for example, changing all tasks from 9:00 AM to 7:00 AM), manually updating each task in every workflow can be extremely time-consuming.
Kolleno's support team can assist you with bulk updates to workflow task times.
When to Request a Bulk Update
You should request a bulk workflow time update when:
You need to change the task send time across multiple workflows
Updating each workflow manually would take considerable time
You want to ensure consistency across all your automated communications
How to Submit Your Request
To request a bulk update to your workflow task times, please contact Kolleno Support with the following information:
Required Information
Current task send time (e.g., "05:00")
New task send time (e.g., "12:00")
Scope of the update:
Option A: Apply to all active workflows in your account
Option B: Apply to specific workflows only
What to update:
Option A: Emails Only
Option B: SMS Only
Option C: ALL
If you only want to update certain workflows, please provide:
The Kolleno workflow IDs for each workflow you want to update
Alternatively, the workflow URLs from your Kolleno account