Audit logs provide a complete history of actions taken across customer records in Kolleno. This ensures transparency, traceability, and a single source of truth for compliance and operational reviews.
All actions taken at the record level automatically roll up into the Customer Audit Log, giving you a full, downloadable audit trail per customer.
Audit Logs
Audit logs capture key changes made by users or the system, including:
Tags added or removed
Chasing paused or resumed
Auto-charge enabled or disabled
Credit notes applied or unapplied
Payment related updates
Each action is time stamped and records who performed the change.
Customer Audit Logs
The Customer Audit Log is the primary source of truth for audit trails.
It consolidates all actions taken across related records, including invoices, credit notes, and payments.
Two additional columns are shown to give full context:
Record Type: The type of record affected, such as Invoice, Credit Note, Payment, or Customer
Record Reference: The reference of the related record where the change occurred
Exports are available only at the customer level, providing one consolidated audit file covering all related activity.
Audit Logs Per Record
Each supported record also has its own audit log for quick, focused review.
To view a record level audit log:
Open an Invoice, Credit Note, or Payment
Select the ellipsis (…) menu
Click Audit Logs
Important Notes
Any action logged at record level also appears in the Customer Audit Log
Customer Audit Logs are the only exportable audit trail
Record level audit logs are view only and designed for quick investigation