You can view all changes made to a customer’s fields in the Customer Hub by navigating to:
Customer Hub > Configuration > Audit Logs
This section provides a detailed audit trail of all field updates, regardless of whether the change was made by a user, an ERP integration, the system, or a workflow.
⚠️ Note: The audit log only tracks changes to the fields/parameters of a customer—it does not include all customer-related activity (e.g. invoice updates, payments, or communications).
Tracked Fields
The following customer fields and values are tracked in the audit logs:
Adyen Shopper Reference
Address Line 1
Address Line 2
Automatic Payment Method
City
Country
Credit Limit Alert Percentage
Credit Limit Amount
Currency
Customer Group
Customer Group Parent
Customer Portal Datetime URL Invalidated
Customer Portfolio
Fortis Contact ID
GoCardless Customer ID
Name
Pause Chasing
Postal Code
Reference
State
Stripe Customer ID
Strike
Tags
User Assigned
Each log entry shows the field changed, the previous value, the new value, the timestamp, and the source of the change (User, ERP, System, or Workflow).
This helps ensure transparency and accountability for all customer data updates.