When connecting Kolleno to Zuora, selecting the correct environment is essential to ensure your billing data syncs correctly.
This guide helps you correctly identify which Zuora environment to choose.
What Is a Zuora Environment?
Zuora operates across different regions and environments:
Production - Your live Zuora account with real customers and billing data
Sandbox - A testing environment used for development or validation purposes only
⚠️ Important
To sync real billing data into Kolleno, make sure you connect to your Production Zuora environment. Sandbox environments should only be used for testing.
How to Find Your Zuora Environment
Step 1: Check Your Zuora Login URL
The fastest way to identify your environment is by checking the URL you use to log into Zuora.
US Region
Zuora URL contains | Select this environment |
| US Dev Sandbox |
| US API Sandbox Cloud 1 |
| US API Sandbox Cloud 2 |
| US Production Cloud 1 |
| US Production Cloud 2 |
EU Region
Zuora URL contains | Select this environment |
| EU Dev Sandbox |
| EU API Sandbox |
| EU Production |
APAC Region
Zuora URL contains | Select this environment |
| APAC Dev Sandbox |
| APAC Production |
Step 2: Confirm in Zuora Settings
If you are still unsure, you can confirm your environment directly in Zuora.
Log in to your Zuora account
Navigate to Settings > Administration Settings > Tenant Information
Check the Data Centre or Environment field
Additional Resources
For more information on managing Zuora in Kolleno, refer to the rest of our Help Centre articles here: Zuora Integrations