You can add tags to individual email communications in Kolleno. This helps your team categorise, search, and manage customer interactions more efficiently.
How to tag an email:
Open the email within the communication timeline.
Click on the “Tags” button at the top of the email.
Select an existing tag from the dropdown or create a new tag on the spot.
Once applied, the tag will appear visibly on the email for all users to see.
You can manage tags the same way as elsewhere in Kolleno—helping you keep email communications clear and well-organised.