Timeline & activity
Understand and manage the Customer Timeline, including exporting, reassigning events, and logging communication activity.
How to Assign Tags to EmailsEasily tag emails to organise communication by topic, customer type, or priority.
How to Identify Which Email Addresses BouncedHover over the “Bounced” label to see which email address failed to deliver.
How to Manually Log a Phone CallLog phone calls made outside Kolleno and keep your timeline complete.