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Why Are My Invoices in "Payment – Pending" Status?

Find out why your invoice shows "Payment – Pending" and how to check payment sync status after it's paid.

Kolleno Support avatar
Written by Kolleno Support
Updated over 2 weeks ago

If your invoices are showing as "Payment – Pending", it means a payment has been initiated but is not yet completed or reconciled. Here's how to investigate:

🔍 Step-by-Step Troubleshooting

  1. Go to Kolleno Payments
    The ‘Invoices’ tab doesn’t show the full payment status.
    Instead, go to:
    ​Payments > Kolleno Payments

  2. Locate the Related Payments
    Search for the payments linked to the invoices in "Payment – Pending" status.

  3. Check if the Payment Is Paid
    The synchronization status only becomes available after the payment is marked as Paid.


    If the payment is still pending, sync status will not be shown yet.

  4. Once Paid, Check Sync Status


    After the payment completes, the sync status will display any errors that are preventing reconciliation with your ERP. Check how to view it here.


    These errors keep the invoices in "Payment – Pending."

✅ What You Can Do

  • Wait for the payment to be marked as Paid, then review the sync status.

  • If there is an error, correct it in your ERP or contact support for help.

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