In order to view the synchronization details between the payments done via Kolleno and your ERP, follow these steps:
Go to the relevant Customer Hub
Click on the tab to view Kolleno Payments
On the row, click on "..."
Select "Synchronization status"
And you'll see the details
The possible values are:
ERP name: the name of your ERP/accounting software.
ERP internal ID: the unique identifier in your ERP (different than the reference).
Synchronization attempts: how many times Kolleno has attempted to synchronize the payment with the ERP.
Error: whether a specific error was returned when synchronizing.
Is Unapplied: it would say 'Yes' if payment has been unapplied from the invoices (for instance if there was a charge back).
Refunds: the list of refunds internal IDs from your ERP, as well as additional information when you go hover it.