What does “Date of Company last communication” mean?
This filter refers to the last time someone from your company sent a message (e.g. email, SMS, or made a call) to the customer. It does not include messages received from the customer.
Example Use Case
"I want to find customers we haven’t contacted in the last 10 days. Today is July 10th 2025."
To do this:
Open filters and select “Date of Company last communication”
Choose the operator “After ore equal”
Set the date
July 1st 2025
This will show all customers who haven’t received any communication from your team during that period.