Skip to main content

Filter Customers by Tag Assignment Date

Export customers based on when they received tags from specific categories, enabling time-based reporting for debt collection and other workflows.

Filter and export customers based on when they were assigned a tag from a specific tag category (such as DCA, Email Letters, Credit Suspension, etc.), rather than just whether they currently have the tag.

This enables time-specific reporting like "customers placed with a DCA in the past 7 days."


How to Filter by Tag Assignment Date

On the Customers & Invoice Page

  1. Navigate to Customers or Invoice

  2. Click Filters

  3. Select your tag category date filter (e.g., "DCA Date Assigned")

  4. Choose Is between

  5. Enter your date range (e.g., "Last month" and "Today")

  6. Click Apply

Learn more about customer filters and tags.


Using the DCA Placement Export

One-Time Download

  1. Navigate to Reports β†’ DCA Placement Export

  2. Apply your date filters

  3. Click Download

Learn more about downloading reports.


Scheduling Recurring Exports

  1. Open DCA Placement Export

  2. Click Email

  3. Configure:

    • Users: Select recipients

    • Recurring: Toggle ON

    • Frequency: Choose Day/Weekly/Monthly

    • Time: Set send time

  4. Set up Filters

  5. Click Send


Troubleshooting

  1. Don't see the date filter? Contact Kolleno Support to enable custom filterable fields for your tag categories.

  2. Report is empty? Verify your date range and confirm customers are being assigned tags during that period.

  3. Too many customers? Ensure you're filtering by the date assigned field, not just tag presence.


​

Did this answer your question?