We're all busy and sometimes we start a task but don't finish it here and now.

Drafting emails is one of those things. Emails can be a very important process which takes time and effort and there's nothing more annoying than not being able to save an email you've started or even losing an email you've spent a while thoughtfully crafting. Kolleno has you covered!

We have listened and given you the ability to save draft emails and return to them later within the platform. Emails will automatically save after 2 seconds so you don't even need to click "Save draft".

If for whatever reason you begin an email and leave the screen, maybe clicking away from the customer to action something else in the platform. You can return to the customer profile and in the bottom right hand side of your screen, you'll see the draft email ready to continue to be edited.

You can also click the blue button, +Action > Email like you may be used to and the draft will appear so you can continue where you left off.